Frequently Asked Questions
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Absolutely. Every NyxAbbey garment is designed with a unisex fit, so you won't find separate men's and women's collections. We believe great style isn't defined by gender.
To ensure the best fit, please refer to the size guide on each product page before placing your order.
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We partner with a trusted network of production facilities across the United States and Europe. Each order is made to order and fulfilled by the production partner best suited to the product you’ve chosen, availability and your delivery destination.
Whenever possible, orders are produced and shipped closer to their destination to help keep delivery times shorter while maintaining the quality you can expect from NyxAbbey. In some cases, products may be fulfilled from a different US or European facility depending on availability and product type.
As different products may be produced by different facilities, items from the same order may occasionally arrive in separate packages.
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Every NyxAbbey piece is made especially for you once your order is placed. Because each item is produced on demand, orders are typically processed within 1–3 business days before shipping.
Shipping costs are calculated at checkout based on your destination and the items in your order.
United States
Shipping: Typically $5–8 USD
Estimated delivery: 5–7 business daysSelected European Countries
Shipping: $9 USD
Estimated delivery: 6–12 business daysAustralia
Shipping: $10 USD
Estimated delivery: 7–14 business daysNew Zealand
Shipping: $12 USD
Estimated delivery: 7–14 business daysPlease note that delivery times are estimates and may vary during busy periods, holidays, or due to carrier delays.
For complete details about shipping rates, delivery, and additional shipping information, please visit our Shipping Information page.
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No. We don't mass produce or warehouse inventory. Every NyxAbbey piece is created individually using our original in-house designs after your order is placed.
This approach helps reduce waste and unnecessary overproduction while allowing us to maintain the quality and attention to detail that go into every piece.
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We begin preparing your order shortly after it's placed, so if you need to cancel, please contact us within 1 hour of your purchase. We'll always do our best to stop production before it begins.
Once production has started, we're unfortunately no longer able to cancel or make changes to your order.
Before completing your purchase, we recommend taking a moment to double-check your size, color, and shipping details to make sure everything is exactly as you'd like it.
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We want you to love every piece you receive from NyxAbbey. If something isn't right, we're here to help.
Because each item is created specifically for your order, we generally can't accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
If your order arrives damaged, defective, incorrect, or with a manufacturing issue, please contact us within 14 days of delivery. We'll review your request and, if approved, arrange a replacement or refund.
For full details and return instructions, please visit our Returns page or email us at info@nyxabbey.com
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We're always looking for ways to make more thoughtful choices. Rather than producing large quantities in advance, every NyxAbbey piece is created only after it's ordered. This helps reduce unnecessary waste and excess inventory.
We also partner with trusted production providers that continue to improve their manufacturing processes and offer a growing range of responsibly sourced and more sustainable product options.
While sustainability is an ongoing journey, we're committed to making choices that are kinder to both people and the planet whenever possible.
