Frequently Asked Questions
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Absolutely. Every NyxAbbey garment is designed with a unisex fit, so you won't find separate men's and women's collections. We believe great style isn't defined by gender.
To ensure the best fit, please refer to the size guide on each product page before placing your order.
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We partner with a trusted network of production facilities across the United States and Europe. Each order is produced and shipped from the location that best matches the product you've ordered and your delivery destination. This helps reduce shipping times while maintaining the high quality you can expect from NyxAbbey.
Whenever possible, orders shipped within Europe are fulfilled by our European production partners. However, some specialty products are currently available exclusively through our US partners.
For eligible EU orders, applicable import duties are generally handled before delivery to help ensure a smooth shopping experience. If you're unexpectedly contacted about customs fees, please get in touch with us before making any payment. We'll be happy to review your order and assist you.
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Every NyxAbbey piece is made especially for you once your order is placed. Because each item is produced on demand, orders are typically processed within 1–3 business days before shipping.
Estimated delivery times are:
United States: 5–7 business days
Europe: 6–14 business days
Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary during busy periods, holidays, customs processing, or due to carrier delays.
For complete details about shipping rates, international delivery, and additional shipping information, please visit our Shipping Information page.
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No. We don't mass produce or warehouse inventory. Every NyxAbbey piece is created individually using our original in-house designs after your order is placed.
This approach helps reduce waste and unnecessary overproduction while allowing us to maintain the quality and attention to detail that go into every piece.
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We begin preparing your order shortly after it's placed, so if you need to cancel, please contact us within 1 hour of your purchase. We'll always do our best to stop production before it begins.
Once production has started, we're unfortunately no longer able to cancel or make changes to your order.
Before completing your purchase, we recommend taking a moment to double-check your size, color, and shipping details to make sure everything is exactly as you'd like it.
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We want you to love every piece you receive from NyxAbbey. If something isn't right, we're here to help.
Because each item is created specifically for your order, we generally can't accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
If your order arrives damaged, defective, incorrect, or with a manufacturing issue, please contact us within 14 days of delivery. We'll review your request and, if approved, arrange a replacement or refund.
For full details and return instructions, please visit our Returnspage or email us at info@nyxabbey.com
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We're always looking for ways to make more thoughtful choices. Rather than producing large quantities in advance, every NyxAbbey piece is created only after it's ordered. This helps reduce unnecessary waste and excess inventory.
We also partner with trusted production providers that continue to improve their manufacturing processes and offer a growing range of responsibly sourced and more sustainable product options.
While sustainability is an ongoing journey, we're committed to making choices that are kinder to both people and the planet whenever possible.
